Warranty Policy - Goolink

Warranty Policy

Last Updated: 7 June 2025

At Goolink, we take pride in the quality and craftsmanship of every leather wallet we offer. That’s why all our products come with a 24-month limited warranty against manufacturing defects, starting from the date of purchase.

1. What the Warranty Covers:

  • Loose or broken stitching

  • Faulty or broken zippers, snaps, or closures

  • Material defects in the leather (e.g. unexpected cracking, peeling)

  • Failure or malfunction of the RFID blocking layer

  • Structural issues with compartments, pockets, or seams not caused by misuse

2. What the Warranty Does Not Cover:

  • Scratches, scuffs, or wear from normal use

  • Damage caused by water, moisture, or chemicals

  • Color fading due to sunlight, sweat, or oils

  • Damage from misuse, improper storage, or excessive pressure

  • Modifications or repairs performed by non-authorized third parties

3. How to Submit a Warranty Claim:

Please contact our team via email or WhatsApp with the following information:

  • Your order number or purchase invoice

  • Product name or model code (e.g. GL32411)

  • Clear photos or videos showing the defect

  • Your full name and contact number

📩 Email: support@goolink.net

📱 phone: +202 4227 4318

4. What Happens Next:

Once we receive your request, we’ll review it within 2–3 business days. Depending on the situation, we will:

Case

Response

Defect is confirmed and covered

✅ Free replacement of the same model or a similar one (if in stock)

Model is out of stock

✅ Refund or store credit of equivalent value

Claim is not covered under warranty

❌ We’ll explain the reason and offer alternatives (e.g. discount on a new item)

5. Shipping & Replacement Timeline:

  • If approved, Goolink will cover all shipping costs for warranty claims within Egypt.

  • Replacements are typically shipped within 5–7 business days after confirmation.

  • For international customers, shipping may be partially subsidized or covered based on the case.

6. Important Notes:

  • Keep your invoice or order confirmation as proof of warranty.

  • You do not need the original box, but please pack the item safely for return.

  • Warranty applies from the original date of purchase and does not renew after replacement.

We’re Here to Help

We value your trust and are committed to making your experience with Goolink exceptional — even after the sale. Quality should last, and so should your satisfaction.

📬 For all warranty or product support inquiries: support@goolink.net

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