Refund & Returns Policy

Effective Date: 7 June 2025

Thank you for shopping with Goolink. We want you to feel completely confident when purchasing our premium leather products. If something isn’t right, this policy explains exactly how refunds, exchanges, and return shipping work.

1. Eligibility Window

Reason for Return

Time Limit

Condition Required

Manufacturing defect (stitching, zipper, material fault, RFID layer)

14 days from delivery date

Unused, complete packaging, proof of defect – photos or video

Change-of-mind / not as expected

7 days from delivery date

Unused, tags attached, original box & protective pouch

Customised items (name/logo engraving, special colours)

Not eligible

Only accepted if manufacturing defect is proven

2. How to Start a Return

  1. Email support@goolink.net or WhatsApp +20 4227 4318 with:

    • Order number

    • Item SKU / model

    • Photos of the issue (if defective)

  2. We will respond within 24 hours with a return authorisation (RMA) number and shipping instructions.

  3. Ship the item back within 3 business days of receiving the RMA.

Tip: Use a trackable courier service; Goolink is not responsible for parcels lost in transit.

3. Who Pays for Return Shipping?

Scenario

Shipping Cost Responsibility

Confirmed manufacturing defect

Goolink pays (we send a prepaid label or reimburse actual cost)

Change-of-mind / incorrect choice

Customer pays return postage

4. Inspection & Decision

  • Once we receive your item, our quality team inspects it within 2 business days.

  • We’ll email you the outcome: approved (refund or exchange) or rejected (item used, damaged, or outside policy).

5. Refund Method & Timing

Payment Method

Refund Route

Processing Time*

Visa / MasterCard

Credited back to same card

7-14 business days

Paymob wallet

Wallet reversal

3-5 business days

Cash on Delivery

Bank transfer or mobile wallet

5-7 business days

*Timing counts from the day we approve the refund. Bank delays are beyond our control.

6. Exchange Option

  • Prefer an exchange? Tell us your desired model/colour in the RMA email.

  • If the replacement has a price difference, we’ll invoice or refund the balance before shipping.

  • Replacement ships free for defects; normal shipping fees apply for change-of-mind exchanges.

7. Non-Returnable Items

  • Gift cards, discount vouchers, and promotional freebies.

  • Products showing signs of wear, scratches, perfume, or alteration.

  • Clearance or “Final Sale” items marked as such on the product page.

8. Warranty vs. Return

Remember: all Goolink wallets carry a 24-month manufacturing warranty. Returns cover the initial 14-day/7-day period; after that, warranty takes over for defects only (no change-of-mind).

9. Need Help?

  • Email: support@goolink.net

  • Phone: +202 4227 4318

  • Address for Returns: 28 Zeinhom Saqr Bahtim Street, Shubra El-Kheima 2nd – Qalyubia – Egypt (write RMA number on the box)

By purchasing from Goolink, you agree to this Refund & Returns Policy. We reserve the right to update the policy; changes apply once posted on this page.