Returns & Exchange Policy
Your satisfaction is our priority. A clear and fair policy to protect your rights.
When can I return or exchange?
| Product Type | Condition | Warranty / Return Period | Action |
|---|---|---|---|
| Bags | Manufacturing Defect | 2 Years (730 Days) | Immediate replacement |
| Wallets | Manufacturing Defect | 1 Year (365 Days) | Immediate replacement |
| All Products | Change of Mind | 14 Days from Delivery | Refund or Exchange (Original Condition) |
| All Products | Wrong Item Received | 24 Hours from Delivery | Free replacement (incl. Shipping) |
* Note: Manufacturing warranty covers (stitching, accessories, and zippers). It does not cover misuse.
Exchange Scenarios
Want to change the model?
Available within 14 days. Email us, and we will send a courier with the new item and collect the old one (must be in original packaging). You only pay the price difference + shipping.
Found a defect?
If it's a bag (within 2 years) or a wallet (within 1 year), we apologize! Send photos to our email, and we will send a brand new product for free or issue a full refund.
Return Journey
1. Contact Us
Email us with your order number and product photos.
2. Pickup
A courier will arrive to pick up the item from your doorstep.
3. Inspection
We inspect the item within a maximum of 48 hours.
4. Refund
Money is transferred immediately to your wallet or bank account.
Who pays for shipping?
Goolink Pays (Free)
In cases of: Manufacturing defects, wrong item, or damage during shipping.
Customer Pays
In cases of: Change of mind, model exchange, or non-receipt of order without reason.
Refund Methods:
- Cash on Delivery: Transfer via Vodafone Cash or InstaPay (within 3 days).
- Visa / MasterCard: Refund to the same card (7-14 business days depending on the bank).
Your trust is our capital
We guarantee the quality of natural leather and stand behind every product bearing the Goolink name.
Email Our Support Team
