Refund & Returns Policy

Last updated: 31 May 2025

1. Overview

Our refund and returns window is 30 calendar days from the date you receive your order. If 30 days have passed, we unfortunately can’t offer a full refund or exchange.

To be eligible, the item must be:

  • unused, unwashed and in the same condition you received it
  • returned in its original dust-bag, box and tags

2. Items Excluded from Return

We cannot accept returns of:

  • Gift cards or e-gift vouchers
  • Downloadable / digital products
  • Personal‐care or hygiene items (e.g. leather-care balms once opened)
  • Custom-engraved or monogrammed pieces
  • Clearance / final-sale items marked “Non-returnable”

3. Partial Refunds

A partial refund may be granted if:

  • the product shows obvious signs of use
  • original packaging, inserts or accessories are missing
  • the item is returned after the 30-day period but within 45 days (10 % restocking fee)

4. How to Start a Return

Email support@goolink.net with:

  1. Order number
  2. Item(s) you wish to return
  3. Reason for return (size, colour, defect, etc.)
  4. Photo of the item (if damaged)

We will reply within 1 business day with an RMA (Return Merchandise Authorisation) number and shipping instructions.

Do not ship the product back to the manufacturer. All returns must be sent to Goolink’s fulfilment centre.

5. Shipping Returns

Send your item to:

Goolink – Returns Department
28 Zainhom Saqr Bahtim St., Shubra El-Kheima 2nd
Qalyubia 13411, Egypt

  • Customers pay return-shipping costs.
  • We recommend a trackable service + insurance; Goolink is not liable for items lost in transit.
  • If the return is due to our error (wrong or defective item), we will email you a pre-paid label.

6. Refunds

When your return is received and inspected, we’ll email you to confirm approval or rejection.

  • Approved: refund is processed to your original payment method (Paymob, Visa, Mastercard, PayPal) within 3-7 working days.
  • Late/Missing Refunds:
    1. Check your bank again.
    2. Contact your card issuer; posting times vary.
    3. Still nothing? Email support@goolink.net with your order number.

7. Exchanges

We replace items only if they are defective or damaged.
Email support@goolink.net to request an exchange for the same model/colour; state “Exchange” in the subject line.

8. Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit (e-voucher) once the return is approved.
If the gift giver had the order sent to themselves first, the refund goes to the original purchaser.

9. Need Help?

E-mail: support@goolink.net
Phone/WhatsApp: +20 2 4227 4318
Hours: Sun–Thu 10 am – 6 pm Cairo time

We’re here to make sure you feel completely confident carrying Goolink. us at {contact us} for questions related to refunds and returns.