Goolink Warranty
Our confidence in our quality is the foundation of our promise to you. Goolink products are built to last, and we are here to ensure an exceptional experience.
Bags & Backpacks
Full warranty for 2 Years
Wallets & Accessories
Full warranty for 1 Year
Premium Leather Quality
This product is crafted from the finest Full Grain or Top Grain natural leathers, the highest grades for durability and authentic character.
What's Covered?
- Broken stitching or construction defects.
- Zipper, button, or magnetic closure failures.
- Manufacturing defects in metal hardware.
- Unexpected leather peeling (manufacturing defect).
What's Not Covered?
- Natural wear and tear (scratches, patina/color aging).
- Damage from water, fire, or harsh chemicals.
- Misuse or cleaning with non-leather approved products.
- Cuts caused by sharp objects.
How to Claim?
A simple and fast process using your product's unique QR code.
1. Document
Take clear photos or a short video of the defect.
2. Contact
Email the details and order info to our support team.
3. Resolution
We review within 48h and ship your replacement.
Warranty Procedures
| Status | Action Taken |
|---|---|
| Confirmed Mfg. Defect | ✅ Free replacement (We cover all shipping costs). |
| Product Unavailable | ✅ Full refund or store credit (Your choice). |
| Warranty Expired | ❌ Exclusive discount on new purchases or repair services. |
