Your Trust is Guaranteed with Goolink
We stand firmly behind the authentic craftsmanship of our genuine leather goods. Enjoy a clear, transparent, and hassle-free warranty and return policy designed for your complete peace of mind.
Policy Schedule & Warranty Coverage
| Product Type | Condition / Case | Coverage Period | Action & Solution |
|---|---|---|---|
| Leather Bags | Manufacturing defects / Hardware failure | 2-Year Warranty (730 Days) | Immediate brand new replacement or comprehensive free maintenance |
| Leather Wallets | Manufacturing defects / Hardware failure | 1-Year Warranty (365 Days) | Immediate brand new replacement |
| All Products | Change of mind / Model exchange | 14 Days from delivery | Return or Exchange (Product must remain unused in original packaging) |
| All Products | Incorrect item dispatched | Within 24–48 Hours | Immediate free redelivery with 100% shipping costs covered by Goolink |
* Warranty Scope: Goolink's warranty covers genuine leather integrity, stitching, metallic zippers, and heavy-duty hardware. It excludes damages caused by misuse, excessive chemical exposure, or burns.
Direct Exchange Scenarios
Effortless within 14 days of delivery. Contact our team, and a courier will deliver your preferred item while collecting the returned unit (must be in original unused condition). You only cover the price difference (if applicable) plus standard shipping.
You are 100% protected! Throughout your warranty (1 year for wallets / 2 years for bags), we apologize for any inconvenience. Simply share photos of the issue, and we will dispatch a brand-new unit to your doorstep free of charge or process a full refund.
4-Step Return & Replacement Process
Reach out via WhatsApp or email with your order ID and item photos.
Our partnered courier collects the item directly from your address.
Returned goods are verified by our team within 24–48 hours.
Your refund is credited immediately to your preferred payout method.
Shipping Responsibility & Payout Channels
Valid warranty defect claims, erroneous item deliveries, or products damaged during transit.
Change-of-mind returns, voluntary model/color exchanges, or refusal of delivery without defect.
Refund Payment Channels:
- InstaPay & Mobile E-Wallets (Vodafone Cash, Orange Cash, WE Pay, Etisalat Cash): Processed immediately upon inspection (within 24–48 hours).
- Credit / Debit Cards (Visa & MasterCard): Reimbursed directly to the original card (5–12 business days depending on your bank).
Your Satisfaction is Our Ultimate Asset
Goolink's customer care team is dedicated to providing an exemplary shopping experience worthy of our genuine leather craftsmanship.
