Privacy Policy

Last updated: June 7, 2025

At Goolink (“we”, “our”, “us”), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website (Goolink.net), interact with our services, or make a purchase.

1. Definitions

  • Personal Data: Any information that can directly or indirectly identify a natural person.

  • User/Customer: Any person accessing, browsing, or purchasing from our site.

  • Services: Includes browsing, ordering products, delivery, tracking, returns, and warranty services.

2. Information We Collect

Type of Data

Examples

How It’s Collected

Identity Data

Full name, address, phone number, email

During account creation or checkout

Transaction Data

Products purchased, order amount, payment method

When placing orders

Payment Data

Encrypted card details, Paymob identifiers

Via secure payment gateway

Technical Data

IP address, browser type, cookies, device info

Automatically through your browser

Marketing Data

Email preferences, open rates

When subscribing to our newsletter

Note: We do not store full card details on our servers. All payments are processed via certified and secure payment providers (Visa, MasterCard, Paymob).

3. How We Use Your Data

We may use your data to:

  1. Process and fulfill your orders

  2. Provide delivery and tracking updates

  3. Handle returns, refunds, and warranty claims

  4. Improve website performance and user experience

  5. Send promotional offers (only if you’ve opted in)

  6. Fulfill legal and tax obligations, such as issuing electronic invoices

4. Sharing Your Information

We may share your personal data with:

  • Shipping providers (e.g., Aramex, DHL) for delivery purposes

  • Payment processors to handle transactions securely

  • Analytics services (e.g., Google Analytics) for anonymous usage statistics

  • Legal authorities when required by law or court order

We do not sell your personal data to third parties for their marketing purposes.

5. Cookies

We use cookies and similar tracking technologies to:

  • Remember your shopping cart contents

  • Store language and currency preferences

  • Analyze usage and optimize performance

You can disable cookies through your browser settings, but doing so may limit some website features.

6. Data Security

We apply strict security measures to protect your data:

  • Full HTTPS/TLS encryption for all website activity

  • PCI-DSS-compliant payment processing

  • Access controls and role-based permissions for internal systems

  • Encrypted daily backups and disaster recovery protocols

7. Your Rights

Depending on your location, you may have the right to:

  1. Access a copy of your personal data

  2. Correct or update inaccurate data

  3. Request deletion of your data (right to be forgotten)

  4. Object to data processing for marketing

  5. Transfer your data to another provider

To exercise any of these rights, please contact us at support@goolink.net

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children. If we become aware of such data, we will delete it immediately.

9. Data Retention

We retain your data only for as long as necessary to fulfill the purposes we collected it for, including legal and accounting obligations (e.g., financial records retained for 5 years).

10. International Data Transfers

Some of your information may be stored or processed outside Egypt (e.g., Amazon AWS in the EU). We ensure all transfers meet international data protection standards using secure encryption and transfer protocols.

11. Policy Updates

We may revise this Privacy Policy from time to time. Any changes will be published on this page with an updated date. Continued use of our website indicates your acceptance of the revised terms.

12. Contact Us

  • Customer Support: support@goolink.net

  • Phone: +202 4227 4318

  • Mailing Address: 28 Zainhom Saqr Bahtim Street, Shubra El-Kheima 2nd – Qalyubia – Egypt. 

    By using Goolink.net, you confirm that you have read and understood this Privacy Policy and agree to the collection and processing of your personal data as outlined above. Thank you for your trust.